Privacy Policy

Last updated: July 25, 2026

This Privacy Policy explains how Out West Coffee collects, uses, shares, and protects information when you visit our website, create an account, contact us, place an order, or manage a coffee subscription.

1. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, account credentials, order details, subscription selections, customer-service messages, and any optional order number submitted through our contact form.

Payment information is handled by the payment providers shown at checkout. Out West Coffee does not directly store complete payment-card numbers.

When you use the website, technical information may also be collected automatically, including IP address, browser and device details, pages viewed, referring page, cookie identifiers, and information needed for security, fraud prevention, checkout, and site performance.

2. How we use information

• Process payments, fulfill and ship orders, and manage subscriptions.
• Provide account features, order updates, and customer support.
• Operate, secure, troubleshoot, and improve the website.
• Prevent fraud, spam, misuse, and unauthorized transactions.
• Send marketing communications when you have chosen to receive them.
• Meet legal, tax, accounting, and regulatory obligations.

3. Contact-form information

Our contact form may collect your name, email address, optional phone number, inquiry type, optional order number, and message. This information is used to answer your request and provide support. A hidden anti-spam field and related technical checks help us detect automated submissions.

4. When information is shared

We may share information with service providers that help us operate the store, such as website hosting, payment processing, email delivery, analytics, security, shipping, and order-fulfillment providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information for money.

5. Cookies and similar technologies

The website uses cookies and similar technologies that are necessary for the shopping cart, checkout, account login, security, preferences, and site performance. Additional analytics or marketing technologies may be used where enabled and permitted. Browser settings can be used to limit cookies, although blocking necessary cookies may prevent parts of the store from working.

6. Data retention and security

We retain information for as long as reasonably needed to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations. We use administrative, technical, and organizational safeguards designed to protect information, but no online system can be guaranteed completely secure.

7. Your choices

You may update certain account information through My Account, unsubscribe from marketing emails using the link in those messages, or contact us to ask about access, correction, or deletion options that may apply to your information. Some records may need to be retained for legal, security, fraud-prevention, or transaction purposes.

8. Children’s privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes and contact

We may update this policy as our website, services, or legal obligations change. The date shown at the top identifies the latest revision.

Questions about this Privacy Policy may be sent to info@outwestcoffee.net or by phone at (775) 790-4503.